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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyle Ponder

October 30, 2024

5  out of  5
rating by Kyle Ponder
"Great customer service."
We responded:
"Thank you for the review! 🙏"
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Kathy Hale

October 17, 2024

5  out of  5
rating by Kathy Hale
"Hannah did a great job finding us home insurance."
We responded:
"Thank you for the review! Hannah is awesome! 🙏"
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Vanessa Burns

October 16, 2024

5  out of  5
rating by Vanessa Burns
"This is the first time, I am getting the rental insurance, But I'm sure I will be happy with the money I spend on it, so I don't have any fault in the company. And I was very happy with Hailey, she was very good at her work, and she was very helpful."
We responded:
"Thank you for the review! Hailey is awesome! 🙏"
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JAMES QUINN

October 15, 2024

5  out of  5
rating by JAMES QUINN
"Very knowledgeable took her time explaining the insurance coverage. Very helpful and patient helping me to get the best coverage. Awesome agent. Thank you 😊"
We responded:
"Thank you for the review! "
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Steven Cranfill

September 29, 2024

2  out of  5
rating by Steven Cranfill
"In addition to raising rates as part of a "market adjustment", they opened two auto glass claims for one broken window, charged us a $100 deductible both times, and are now using the number of claims (including the duplicate one) to raise our comprehensive deductible to $500. We've been trying to get this issue addressed for over a year, and each time we bring it up, we get ghosted. The level of service is far worse than the previous agent in this spot. Avoid"
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Mark McCarthy

September 12, 2024

5  out of  5
rating by Mark McCarthy
"I am moving to Winston Salem from Texas. I had to arrange for homeowners and auto insurance over then phone. Hannah made what could have been a nightmarish experience clear, easy and personal. She did an outstanding job."
We responded:
"Thank you for the review! Hannah is great! 🙏"
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Trudy Holland

September 6, 2024

5  out of  5
rating by Trudy Holland
"Everything was going great. The State Farm representative was very pleasant and diligent with finding ways to reduce the home insurance base quote until State Farm realized my home was a manufactured home. I mentioned this to the representative at the very beginning of the conversation. I also mentioned this to the “general quote hunter” who connected us. I guess that statement was glazed over. I knew something wasn’t quite right when she started mentioning ‘attached garage’ (lol). The representative was great, though, and very informative."
We responded:
"Thank you for the feedback "
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Yahkema Thomas

September 4, 2024

5  out of  5
rating by Yahkema Thomas
"The agent was a pleasure to talk and to was friendly and i enjoyed working with her. She took time to answer all my questions. I look forward to working with her in the company in the future"
We responded:
"Thank you for the review! Hannah is awesome! 🙏"
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Laura Gonzalez

August 29, 2024

5  out of  5
rating by Laura Gonzalez
"Great customer service! I was helped by Hailey, she was very helpful and answered all my questions regarding my car insurance. She went over everything in great detail and the process of getting insurance was so fast and easy!"
We responded:
"Thank you for the review! Hailey is awesome! 🙏"
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Michael Grattan

August 27, 2024

5  out of  5
rating by Michael Grattan
"Hannah was great, very professional and thorough."
We responded:
"Thank you for the review! Hannah is great! 🙏"
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Laila Roman

August 15, 2024

5  out of  5
rating by Laila Roman
"Hannah Rainey was great. She was patient and kind. And It was a smooth process. I would highly recommend."
We responded:
"Thank you for the review! We agree Hannah is great! 🙏"
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Rahsaan

August 10, 2024

5  out of  5
rating by Rahsaan
"Hanna made the process easy thank you"
We responded:
"Thank you for the review! 🙏"
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Heidi

August 1, 2024

5  out of  5
rating by Heidi
"Talked to Hannah, she was informative & friendly. Stayed on the phone with me to make sure all my questions were answered. I would recommend her to anyone!"
We responded:
"Thank you for the kind words and review! Hannah is awesome and we are thankful to have her! 🙏"
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Tony Kindle

July 25, 2024

5  out of  5
rating by Tony Kindle
"Good afternoon Ms. Hannah. I just wanted to let you and State Farm know that you're doing such an amazing job in assisting me. Your presentation was very professional and in a timely manner. Thank you Hannah for such a job well deserved. God bless you, Management and staff. Regards Tony Kindle"
We responded:
"Thank you for the kind words. Hannah is amazing and we are thankful to have her. 🙏"
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MAURICE Wade

July 10, 2024

5  out of  5
rating by MAURICE Wade
"Ask for Hailey, she’s the best, putting the customer first ✔️ polite✔️ honesty ✔️✔️ informative ✔️ genuine ✔️and so much more. I’m sure she’s the pulse of their team. Thank you Hailey for being you"
We responded:
"Thank you for the feedback! Hailey is amazing! "
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Donna O22

June 14, 2024

5  out of  5
rating by Donna O22
"Seriously impressed with the service and professionalism of this agency. They were able to answer all my questions and provide outstanding response time in getting our home and auto insured. Excellent product line with great rates. I would highly recommend!"
We responded:
"Thank you for the feedback! Welcome to the family! 😃"
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blue palm

June 7, 2024

1  out of  5
rating by blue palm
"I am writing to report critical errors with my policy, finalized only two weeks ago. Significant portions of my coverage have been cancelled, reduced, and incorrectly transferred to North Carolina. I believe this is a serious error made during the initial setup process. Unfortunately, despite repeated attempts, I have been unable to reach my agent by phone or email to address this urgent issue."
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Becky Becker

December 20, 2023

5  out of  5
rating by Becky Becker
"My experience working with Tracy at State Farm was great. She was thoughtful as well as very efficient in taking care of my needs and concerns regarding my homeowners and auto insurance. I would recommend them because rates as well as customer service are above average."
We responded:
"Thank you for the review Becky! Tracy is great and we are thankful to have you part of the family! 🙏"
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Elaine Robles-McGraw

November 17, 2023

5  out of  5
rating by Elaine Robles-McGraw
"Where do I start??? I got THE BEST agent I’ve ever worked with over the past 45 years! Hailey D. Was patient, efficient, professional and truly nice. We did my homeowners policy and I was happy. She then offered to check out my auto policy. Short version is she saved me over $300 per month!! I’m the happiest woman on earth!"
We responded:
"Thank you for the kind words and feedback Elaine! We thank Hailey is amazing! 🙏"
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Christian Vanzant

November 15, 2023

5  out of  5
rating by Christian Vanzant
"Hailey was amazing! Typical attitudes, you would expect too deal with from a representative, was not what I received today! The first rep I spoke with put me on hold 30 seconds into the call and never came back to the line. I called back and received a very happy young lady, I forgot her name. However, she transferred me too Hailey. This was the best, overall experience I have ever encountered, while on a insurance quote call! She was very polite, and easy to talk too. The quote was a little expensive but the overall experience today was 5 star! Give those two girls a raise!"
We responded:
"Thank you for the review Christian! Hailey is amazing and we are thankful for the opportunity to have a conversation with you today! 🙏"
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Cici Graves

August 22, 2023

1  out of  5
rating by Cici Graves
"Worst experience with insurance I have ever had"
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Dena Fernandez-Mitchell

July 22, 2023

5  out of  5
rating by Dena Fernandez-Mitchell
"Great experience with this agency! I was looking for a new carrier since my current insurer (The Hartford) increased my premiums significantly. My first contact was with Emelie and she was awesome! She was very patient with me, listened to my concerns, and even made some great suggestions. I ended up saving $70/month! I highly recommend the Alan Crowder agency!"
We responded:
"Thank you for the kind words Dena! Emelie is amazing and we are thankful to have you part of the family! 🙏"
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Fabinus Constable

July 18, 2023

5  out of  5
rating by Fabinus Constable
"Hailey was so professional, and she answered all my questions, & even gave suggestions & elaborated throughout our conversation. I got a great rate on car insurance too!"
We responded:
"Thank you for the review Fabinus! I’m happy to hear of your experience and yes Hailey is great! 🙏😃"
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Wyatt DeLorge

November 17, 2022

5  out of  5
rating by Wyatt DeLorge
"Hailey was very awesome and very informational about everything. Great customer service."
We responded:
"Thank you for the review! We appreciate your kind words and we are grateful to have you part of our family! 🙏"
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Joshua Davis

November 1, 2022

5  out of  5
rating by Joshua Davis
"My agent was Hailey and she was above amazing. I really don’t even think I actually cared to get insurance when I called just wanted to know some rates for future reference but hailey was beyond great at explaining the rates and breaking down what was what. I had the slightest idea what she was talking about at first but she took the time to explain it with perfection now I feel I could go sell some insurance. But nevertheless thank you Hailey for making me a State Farm customer. Thank you"
We responded:
"Joshua, thank you for the review! We are grateful to have you part of the family! We agree that Hailey is awesome! 🙏"